Privacy Policy

1. Introduction

Dupuis Custom Bracing ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when receiving our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including personal health information, in accordance with applicable privacy laws including the Personal Health Information Protection Act (PHIPA) in Ontario.

2. Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including:

• Name, email address, and phone number
• Mailing address and location information
• Insurance provider and coverage details
• Information provided via contact forms or inquiries

Health Information

During your consultation and fitting, we collect personal health information necessary to provide optimal custom bracing solutions, including medical history, current condition, symptoms, and mobility assessment. This information is collected with your consent and is handled in accordance with PHIPA.

Technical Information

We may automatically collect technical information when you visit our website, including IP address, browser type, pages visited, and referring URL. This helps us improve your experience and understand how our website is used.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, deliver, and improve our custom bracing services
• To process and respond to your inquiries and requests
• To manage appointments and scheduling
• To process insurance claims and billing
• To follow up on your care and ensure proper product fit
• To comply with legal and regulatory obligations
• To enhance our website and user experience
• To send service-related communications (appointment reminders, product care instructions)

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only when necessary and in accordance with applicable law:

• With your healthcare providers and insurance companies (with your consent)
• With legal authorities when required by law
• With service providers who assist us in operating our business (e.g., billing services)

5. Data Security

We implement reasonable physical, electronic, and procedural safeguards to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

6. Your Rights

Under PHIPA and other privacy laws, you have the right to:

• Access and review your personal and health information
• Request corrections to inaccurate information
• Withdraw consent to the use of your information (subject to legal obligations)
• Request a list of instances where we've disclosed your information

To exercise these rights or lodge a privacy complaint, please contact us at (705) 561-1688 or [email protected].

7. Retention of Information

We retain your personal and health information for as long as necessary to provide our services and comply with legal obligations. Records are retained in accordance with healthcare privacy regulations and professional standards.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Your continued use of our services indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: