Terms & Conditions

1. Agreement to Terms

By accessing and using this website and services provided by Dupuis Custom Bracing ("Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Use of Services

Permitted Use

Custom Bracing services are provided for personal, non-commercial use only. Our services include consultation, assessment, custom bracing fitting, and related support for orthopaedic and medical applications. By using our services, you agree to use them lawfully and in compliance with all applicable regulations.

Medical Products

Custom braces and medical products are prescribed or recommended based on individual assessment. These products are medical devices and must be used as directed by our certified fitters and your healthcare provider. Improper use may result in injury or reduced effectiveness. We are not responsible for misuse or failure to follow care instructions.

Age Requirement

You must be at least 18 years of age to enter into a service agreement with us. Minors must have parental or guardian consent.

3. Appointments & Cancellation

Appointments must be scheduled by phone or email. We request a minimum of 48 hours notice for cancellations. Cancellations made with less notice may incur a consultation fee. No-shows without notice are subject to a scheduling fee of up to 50% of the appointment value. Rescheduled appointments are subject to the same cancellation policy.

4. Pricing & Payment

Custom Solutions

Pricing for custom bracing and medical products is determined during your consultation based on your specific needs, the products selected, and fitting requirements. We do not publish standardized pricing because each solution is customized. Pricing is provided before services are rendered.

Payment Terms

Payment is due upon completion of services unless other arrangements have been made. We accept cash, debit, credit card, and electronic transfer. For insurance claims, we will bill your insurer directly when pre-approval has been obtained. You remain responsible for any amounts not covered by insurance.

Insurance Billing

As a preferred provider with most major insurers, we will bill WSIB and ODSP directly when applicable. For private insurance, we recommend pre-submitting your claim to confirm coverage. You are responsible for understanding your insurance coverage and co-payments. Disputed claims or delayed reimbursements remain your responsibility.

5. Product Warranty & Returns

Manufacturer Warranty

All products manufactured by Össur® and other brands come with their respective manufacturer warranties. These warranties cover manufacturing defects but do not cover normal wear, misuse, modification, or damage resulting from improper care or use. We will facilitate warranty claims with manufacturers on your behalf.

Return Policy

Custom-fitted braces and products are non-refundable once fitted or used, as they are tailored to your individual specifications. If a product does not meet your needs immediately after fitting, we offer a 7-day consultation period during which adjustments or exchanges may be considered at our discretion. No refunds will be issued after this period.

Care Instructions

Proper care and maintenance are essential for product longevity. All customers receive detailed care instructions upon fitting. Failure to follow care instructions may void product warranties and manufacturer coverage.

6. Limitation of Liability

Custom Bracing provides services in good faith based on your individual assessment and needs. However, we do not guarantee specific outcomes or results. Medical outcomes depend on many factors beyond our control, including proper use, adherence to care instructions, underlying health conditions, and compliance with healthcare provider recommendations.

To the fullest extent permitted by law, Custom Bracing is not liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, or business opportunity
• Personal injury or medical complications (except where caused by our negligence)
• Misuse, improper fitting by the customer, or failure to follow care instructions
• Damage to products due to accident, misuse, or improper maintenance

7. Medical Disclaimer

Custom Bracing fitters are certified orthotists/prosthetists and not physicians. Our recommendations are based on assessment and industry best practices, but we do not provide medical diagnosis or treatment. You should always consult with your physician or healthcare provider regarding your medical condition and the appropriateness of any brace or medical product for your specific situation. We strongly encourage open communication between you, your healthcare provider, and our team.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the intellectual property of Dupuis Custom Bracing or its licensors and is protected by copyright and trademark law. Unauthorized reproduction, distribution, or use of website content is prohibited. You may view and print content for personal use only.

Össur® is a registered trademark of Össur hf. and its subsidiaries. All other product names and trademarks mentioned on this website are the property of their respective owners.

9. Website Use

You agree not to use this website for unlawful purposes, to transmit harmful or malicious content, or to interfere with its operation. Unauthorized access to systems, hacking, scraping content without permission, or any activity that disrupts website functionality is prohibited.

10. Third-Party Links

Our website may contain links to third-party websites. We do not endorse or assume responsibility for the content, accuracy, or practices of external sites. You access third-party websites at your own risk and should review their terms and privacy policies.

11. Dispute Resolution

These terms are governed by the laws of Ontario, Canada. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration under the Arbitration Act, 1991 (Ontario), or through the courts of Ontario if arbitration is not permitted. You agree to submit to the exclusive jurisdiction of Ontario courts.

12. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services indicates acceptance of the modified terms. We encourage you to review these terms periodically.

13. Contact & Questions

If you have questions about these Terms & Conditions or our services, please contact us: